Privacy Policy

ahomé.africa with its sub domain cloud.ahome.africa are websites owned and managed by Cloud Inspire sas.  

Cloud Inspire has put down this privacy statement in order to demonstrate its commitment to you, our customer, by providing a comprehensive description of our data practices.

You will understand what we collect, why we collect it and what we do with it. This policy applies to our brand ahomé cloud, products and services sold on our merchant websites ahomé.africa with its subdomain cloud.ahome.africa , herein referred to as Website, and collectively referred to as “Services”.

Please read our Privacy Policy and feel free to email us with any question at support@cloud.ahome.africa

‘You’ and ‘your’ when used in this Privacy Policy includes any person who accesses our Website or uses the Services.

References to ‘cloud.ahome.africa, ahomé.africa, ahomé cloud, ‘we’, ‘our’, and ‘us’ mean Cloud Inspire sas.

 

Please read our Privacy Policy carefully.

This Privacy Policy sets out the types of personal information we receive and collect when you use our services, how we collect it, what we do with it, and the steps we take to safeguard your information. We hope our privacy Policy will help you make an informed decision about sharing personal information with us. In all your dealings with us, you must ensure that others you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf.

 

Information we collect about you

You can use our website without providing any personal data. Should you decide not to give out any requested information, you might not be able to use certain personalized functionalities of this website. There are no other consequences for you.

In the course of providing a service to you, cloud.ahome.africa may collect personal information and other data such as the following:

  • your name, postal address, telephone number, email address, billing information, IP address and email address so you can smoothly create an account, place orders, register domains, request information and request support help. Information is collected through forms on the website;
  • This type of information is legally required to be able to purchase and use Services. For example, some Services, such as domain name, require this information for you to purchase them. We are required by law to collect, verify and retain this information. Consent for the collection, use and retention of this information for these purposes is considered to be contractually given for the duration of your use of such Service and any legally required retention period.
  • details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
  • any additional information relating to you that you have provided to us directly or indirectly through phone enquiry lines, websites, online presence, or customer surveys;
  • copies of correspondence (whether by email, instant or personal messaging or otherwise), including meta data such as location, that we collect when you communicate with us.

 

When you visit our website, we collect information that is not Personal Information such as the log-in name and password for your user Account, your computers Internet Protocol (IP) address, browser type, browser information, pages visited, previous or subsequent sites visited, type of devices used, operating systems, language, time zone among others.

 

We also collect information on how you use our website, for example, the contents you view or engage with, the features you use, the actions you take, the time spent on our site, the frequency of your visit and the duration of your time on our site, the articles your read, the pages you visit, the content you download among others. 

 

When you make a purchase on cloud.ahome.africa, we will require your credit card or debit card details. Please note that we only store the last four digits of your credit card for security reasons. The remaining information is passed on to Stripe, the international and accredited payment gateway provider. We may collect information about the Product purchase and transaction, including meta data such as IP location, time of making the booking and other information.

 

Subscriptions

When you subscribe to our newsletter, download a white paper, register to a webinar, we will collect and store your email address, phone number, position title and company.

 

How do we collect Personal Information

All Personal Information that we collect is on a voluntary and/or request basis, for example, when you request information from us, contact us, make a purchase, subscribe to our newsletter, download a white paper, access a webinar, register to a webinar or a course, and connect with us via social media.

 

How to access and correct your personal information

Your personal information can be amended at all times by login in to your personal profile account. You can amend contact details and change your password in your space.

 

How do we store and protect your Information?

The Personal Information and other data we collect from you are transferred to, processed, and stored in our servers hosted in Africa.

Your Personal Information will be stored as long as is necessary to fulfill any of the purposes described in this Privacy Policy, or to comply with any contractual or legal requirement.

cloud.ahome.africa will use reasonable endeavours to maintain appropriate physical, electronic and organisational procedures to ensure that your Personal Information and other data are treated securely and in accordance with this Privacy Policy, and to protect such data against unauthorized access or unauthorized alteration, disclosure or destruction of data.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. To the extent cloud.ahome.africa has fulfilled its obligations, under no circumstances shall cloud.ahome.africa be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorized access to or use of your Personal Information.

All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and to not share your password with any third party.

 

What usage do we make of your Information?

cloud.ahome.africa will use Personal Information and other data collected to create your User Account, to provide you with the Services, to continually improve our Website and the Services, and to contact you in relation to the Services. We use your Personal Information or such other data to achieve faster purchase requests, better customer support and to provide you with timely notice of new products, Services and special offers. We also use the information we have to send you marketing communications, to respond to you when you contact us, and to assist you better with an existing or upcoming purchases.  

From time to time, we may make use of your Personal Information to contact you for feedback on your use of this Website, to assist us in improving this Website, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by replying to us through the hyperlink provided in these notices.

We also use the information we have to verify accounts and activity, combat harmful conduct, detect and prevent spam and other bad user experiences, maintain the integrity of cloud.ahome.africa, its Products, and data, and promote safety and security on cloud.ahome.africa and for all the data we collect.

 

When and why we may disclose your Information.

cloud.ahome.africa will not sell or rent your Personal Information to third parties.

We may from time to time share and disclose your Personal Information and other data to third parties.

The circumstances under which such sharing and disclosure will take place may include the following:

  • Our staff may also access your information to better respond to your requests and assist you. Information accessed will be about your request and how to better assist you.

 

  • To our third party service providers (Facebook, Linkedin), which we engage with and share certain information so that you can have a better experience and which will also allow for us to do data analysis, marketing, market research to provide you with a better customer service.
  • In case of a corporate transaction, in connection with the sale, merger, acquisition, or other corporate reorganization or restructuring of our corporation, your Personal Information may be disclosed, shared or transferred to the new controlling entity or its authorised third party for carrying on our business.
  • In any other case, to any third parties with your prior written consent (and in which case we will make it possible for you to withdraw your consent as easily as it was to provide consent).
  • There may be links present on this Website which could result in you leaving this Website and/or being taken to other third party websites. You should note that any Personal Information that you provide to these third party websites are not subject to this Privacy Policy, and cloud.ahome.africa is not liable for any losses, damages, costs or expenses which you may suffer or incur in connection with you providing or making available Personal Information or other data to such third party websites.

 

Information we store for you

You are wholly responsible for all information you store on our servers. Access to your information is not permitted by any member of ahomé cloud according to our privacy policy. In case of issue or an intervention required, a special written authorization will have to be signed by the person of authority giving rights to access with specific instructions.

 

Maintenance of Information 

Cloud Inspire has put in place industry-standard security measures to protect the confidentiality of your information. All data is encrypted and all security measures around our cloud are in place to protect your data. While we cannot guarantee that loss, misuse or alteration of data will not occur, we make every effort to prevent such occurrences.

While Cloud Inspire  ensures all measures are put in place to protect your information, no security measures are failsafe, and it is unreasonable to guarantee complete security of data sent or maintained via the internet.

 

Cookie Policy

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Your consent applies to the following domain: www.cloud.ahome.africa

 

What is a cookie?

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).

 

Why are cookies used?

Web pages have no memory. If you are surfing from page to page within a website, you will not be recognized as the same user across pages. Cookies enable your browser to be recognized by the website. So cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognized when you return to a website.

 

Do all cookies do the same thing?

No, there are different types of cookies and different ways of using them. Cookies can be categorized according to their function, their lifespan and according to who places them on a website.

 

How are cookies used?

Our website uses the following types of cookies:

Technical cookies: We try to provide our visitors with an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it function correctly, to create your user account, to sign you in and to manage your services purchased. These technical cookies are absolutely necessary for our website to function properly.

Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively. For example, we remember your preferred currency and language, your searches and the services you viewed earlier. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.

Analytics cookies: We use these cookies to gain insight on how our visitors use the website, to find out what works and what doesn’t, to optimize and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you viewed, which referring/exit pages you entered and left from, which platform type you used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also use analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they’ve been shown an online advertisement, which may include advertisements on third-party websites. We will not know who you are, and we only obtain anonymous data.

 

How long do cloud.ahome.africa cookies stay active?

The cookies we use have varying lifespans. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want.

  

Who has access to cloud.ahome.africa cookie data?

Only cloud.ahome.africa has access to these cookies. Cookies placed by third parties can be accessed by these third parties.

 

How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need.

If you choose not to accept certain cookies, you may not be able to use some functions on our website. Plus, opting out of an online advertising network doesn’t mean that you won’t receive or be subject to online advertising or marketing analysis. It means that the network you opted out of will no longer deliver ads tailored to your web preferences and browsing patterns.

 

Does cloud.ahome.africa use web beacons?

In addition to using cookies, Cloud.ahome.africa sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that’s delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who is being shown an online advertisement also makes a reservation; to track conversion with partner websites and to analyze a user’s traffic patterns in order to optimize the cloud-related services we bring to you.

 

You have a Complaint

If you have a problem using your Services purchased and/or a complaint, please file in a ticket on your profile page to inform us of the issue. We should get back to you within 48 hours, depending on your support level (we respectfully request you to be considerate of time zones).

If you fail to timely contact us, we will not have the opportunity to investigate your complaint and attempt to rectify any error and this may affect any refunds if available.

 

Changes to this Privacy Statement

Cloud Inspire reserves the right to change this Privacy Policy at any time, and such changes will be posted to our ahomé cloud website. Customers will be informed by email on file of updates to this privacy policy.

 

Questions 

Any questions concerning this Privacy Policy may be directed by e-mail to support@cloud.ahome.africa.

 

Released Date: 7 July 2022